We accept ALL major credit cards and Etsy gift cards. Buy an Etsy gift card here https://www.etsy.com/giftcards
Orders are shipped within 1-3 business days after the creative process is completed via USPS Priority Mail. Once shipped, signs usually arrive to you in 2-5 business days. The shipping price of each item includes a delivery confirmation and tracking number.
Due to service disruptions with Canada Post we are currently not shipping to Canada at this time. Once the disruptions have been resolved we will resume our services.
Request a cancellation within: 1 hours of purchase
But please contact me if you have any problems with your order.
PLEASE READ BEFORE PURCHASE!
Due to the customization of our signs, all sales are final. We strive for 100% satisfaction! If you receive a custom sign or print that was incorrect and the error was our mistake, please address the issue promptly and we will discuss a replacement option. We appreciate your direct communication with us rather than leaving a negative review. All orders are packed securely and are shipped using Priority Mail. Please ensure the address you provide at checkout is accurate. Any re-shipping fees will be paid by the buyer. We are NOT responsible for damaged, lost, or stolen packages. Furthermore, we do not cover any loss or repairs for signs caused by accidental causes which include but are not limited to; dropping a sign, spilling liquid on a sign, using chemical sprays or cleaning products on a sign. This also includes exposure to outdoor elements such as sun, heat, wind, water or ice.
~ WOOD SIGN ORDERS ~
All wood signs are made-to-order at the time of purchase and are available in one size 9.5 inches x 9.5 inches. Once your order and payment has been received we can begin the creative process of designing your special sign. Processing time can vary due to number of current orders. Generally 1-2 weeks or less is standard. Please specify if this is a rush order for an event. Due to the customization of text and design, a cancellation from the buyer will not be accepted once the creative process begins.
Communications relating to a current order and text and design proofs are sent through Etsy conversation messaging. Prompt communications between the buyer and the seller is essential to ensure order expectations are met. If this is a custom order, the buyer must state their specific text in the notes section at checkout. Many times as the designer, there may be questions for the buyer during the proofing stage to confirm or clarify what is being ordered. If we do not receive a response from the buyer within 24-hours after a message has been sent, the order will be subject to immediate cancellation by Shambalena Signs & Designs. We are unable to process a custom order until we receive ALL the details from the buyer.
We also reserve the right to cancel an order at anytime if we cannot fulfill certain requests from the buyer. Please NO aggressive, vulgar, rude, offensive, controversial, threatening text or design will be permitted. For custom signs after the text design proof has been approved by the buyer, no further modifications can be made.
All materials are subject to vendor availability. If a certain material is not in stock, a quality match to an alternative product or color will be suggested for use. We do apply a light coating of Mod Podge to seal and protect each sign. This does not make the sign waterproof. In-stock standard wood plaque size is 9.5 x 9.5 inches for all wood signs. Since we use real wood for every sign you may see slight imperfections which are painted.
HOW TO CARE FOR YOUR SIGN:
To maintain the beauty of your sign, please avoid over exposure to direct sunlight, high winds, heat, or water. Please do not use any sealer or household cleaners on your sign. This can cause damage such as peeling or discoloration. To clean and protect your sign, dust lightly with a soft cloth and display on an interior wall, door, inside window, under an overhang or covered porch.
Enjoy and thank you for choosing
Shambalena Signs & Designs!